The Independence Center Can Help You Heal


Your Independence Is Possible

The only requirement to joining the Independence Center is to be an adult age 18+ and have an ongoing mental illness. If you are interested in learning more about how we can help you, please contact us to set up an appointment with a case manager today. 

Get Started Today

INDEPENDENCE means to be strong in one’s SELF:

Social effectiveness, among family, extended support system, employer, or community

Empowerment to rise above apparent restrictions of mental illness or other natural barriers

Longevity in progress and consistent motivation to seek higher achievements

Functioning ability, whether cognitive, domestic, vocational, emotional or communal 



OUR VISION is to provide adults with mental disabilities who seek the opportunity to be productive members of society the tools they need to achieve their goals in independence. 

To that end, the Independence Center endeavors to provide quality rehabilitative programs, vocational training, and other support services that allow for reintegration into full social functioning, serving effected individuals and their community. It is our goal to develop a skilled, dedicated work force that embodies a strong ethic and harnesses positive momentum in order to achieve a lifestyle shift, and in turn, greatness in independence.

To be referred for membership the referral application must be completed and signed. 

Referrals from other community agencies require a current, detailed psychosocial history, a current psychiatric assessment, and a signed release.

Considerations for membership for every applicant will include:

1. Is the applicant at least 18 years of age?

2. Does the applicant have a primary presenting problem due to with persistent mental illness?

3. Is the applicant interested in attending and be an active part of Independence Center?

4. Is the applicant able to get to the Independence Center regularly?

5. Does the applicant pose a threat to the Independence Center's community?

6. If the applicant has a history of substance abuse, is (s)he sober or able to maintain sobriety 

    at the Independence Center and on any of the Independence Center's sponsored community 


Join Our Team



All positions at Independence Center are rewarding on a whole new level

     Better pay, benefits, diversity  

       More autonomy, creativity  

     More fulfilling
     Balanced work life  

 Flexible day hours  

 Business Casual Dress Code

NOW HIRING: Floating Case Manager

**Qualified Mental Health Case Managers**

The Qualified Mental Health Case Manager positions are members of Independence Center’s integrated clinical team.  The position is full-time.  This position requires knowledge of social work and psychological theories.  Individual must be able to respond and assist in emergencies and have very good interpersonal, mediation, negotiation, and conflict resolution skills.  She/he must have well developed organizational, verbal and written communication and computer skills.  This individual must be flexible, adaptable, and able to work effectively in a variety of settings, in a cross-cultural situation, and be knowledgeable of the services available in the community.  She/he must demonstrate sound judgment, particularly in dealing with safety issues and in dealing with aggressive members.  The individual must have an understanding of crisis management and the ability to deal with life-threatening situations, including the prevention of suicide.  Due to the requirement of travel within the community with members, a valid driver’s license is required

Essential Duties and Responsibilities

  • Provide an atmosphere of quality service assuring that members are treated in a friendly, respectful manner as well as provided care that is safe, timely, effective, equitable, and person-centered.
  • Provide initial and ongoing assessments, clinical diagnosis, development, and implementation of the internal Service Plan.
  • Provide direct services and coordinate other services, resources, and people to assist members in achieving their established service plan goals.
  • Provide direct case management services to members, including linking members to community resources and providing referrals to meet their identified needs.
  • Coordinate treatment with other staff and external agencies (as needed).
  • Provide case management services to members and their families with mental health and other needs.
  • Represent members and agency at staffing and court hearings, probation, parole, and provider networks.
  • Facilitate individual and group orientation or educational sessions
  • Provide crisis intervention when needed
  • Document the results of assessments, service plans, reports, progress notes, discharge summaries and other member-related activities including accurate reporting of services
  • Attend in-service training, conferences and education sessions
  • Ability to work with a diverse population.
  • Facilitate educational groups for members in such areas as life skills, communication, and conflict management.
  • Provide outreach services to individuals.
  • Maintain regular contact with the entire caseload.
  • Assist members in obtaining public entitlements, housing, community resources, etc.
  • Attend staffing with other community agencies as needed.
  • Organize and participate in member staffings.
  • Educate, coach, and support members, to understand disease prevention and achieve good health outcomes, including diabetes, high blood pressure, mental health, substance use, etc.
  • Participate in coordination and resolution of medical and non-medical needs, including appointment tracking, documentation of member information, referrals and follow up, facilitating transportation to services, etc.
  • Participate in meetings with external providers and community organizations to build partnerships for our members to be able to leverage member care services. Provide key information to providers for improving members' care based on the member’s home environment and communities.
  • Conduct non-clinical general health assessments to refer members to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization.
  • Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization.
  • Coordinate and implement community events such as open houses, health fairs, and other health education events.
  • Conduct outreach via phone, email, text, and in-person to locate individuals and families in the community who are hard to reach.
  • Work with other community health workers internally and externally to share best practices, strengthen education and outreach.


Master’s Degree from an accredited college or university in social work, counseling, psychology, or a related discipline.

  • Qualified Mental Health Professional or LPHA
  • 1-2 years of experience working with individuals with serious mental illness
  • 1-2 years of experience working in non-traditional treatment environments, i.e., in-home, residential, community settings
  • Computer proficiency, including knowledge of Word, Excel and Internet skills

**Receptionist/ Scheduler **

Summary:                          This is a full-time position responsible for front desk receptionist duties and scheduling of all appointments.  This position acts as a gatekeeper to track member attendance and to ensure members attend on appropriate days.


·  Demonstrate appropriate professionalism as well as a positive attitude in all dealings with members, other staff, and other agencies.

·  Maintain a productive working relationship with the supervisor, receive supervision regularly.  Seek help in system resolution when needed.  Become proficient in all duties assigned.

·  Open and close Center doors at appropriate times.

·  Act as a gatekeeper and track member attendance.  Ensure each member is attending on appropriate days.

o  Create, print, and have each member sign the “Daily Sign-In Sheet.”

o  Prevent members from entering the building if they are not scheduled to be at the Center and notify them of their proper days or time to attend.

·  Track and collect and upload to echart in CIS identification, income, and insurance documentation. 

·  Check initial and ongoing insurance eligibility, obtain necessary items from the state for new members (RIN numbers, service packages), enters demographic, and other necessary information into the CIS system.

·  Conduct insurance eligibility checks on all members every week.

o  Update the CIS system pay sources and clinician assignments as needed based on eligibility checks.

Contact Us

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Independence Center

2025 Washington Street, Waukegan, IL 60085, US

(847) 360-1020




Holiday hours may vary.