The Independence Center Can Help You Heal


Your Independence Is Possible

The only requirement to joining the Independence Center is to be an adult age 18+ and have an ongoing mental illness. If you are interested in learning more about how we can help you, please contact us to set up an appointment with a case manager today. 

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INDEPENDENCE means to be strong in one’s SELF:

Social effectiveness, among family, extended support system, employer, or community

Empowerment to rise above apparent restrictions of mental illness or other natural barriers

Longevity in progress and consistent motivation to seek higher achievements

Functioning ability, whether cognitive, domestic, vocational, emotional or communal 



OUR VISION is to provide adults with mental disabilities who seek the opportunity to be productive members of society the tools they need to achieve their goals in independence. 

To that end, the Independence Center endeavors to provide quality rehabilitative programs, vocational training, and other support services that allow for reintegration into full social functioning, serving effected individuals and their community. It is our goal to develop a skilled, dedicated work force that embodies a strong ethic and harnesses positive momentum in order to achieve a lifestyle shift, and in turn, greatness in independence.

To be referred for membership the referral application must be completed and signed. 

Referrals from other community agencies require a current, detailed psychosocial history, a current psychiatric assessment, and a signed release.

Considerations for membership for every applicant will include:

1. Is the applicant at least 18 years of age?

2. Does the applicant have a primary presenting problem due to with persistent mental illness?

3. Is the applicant interested in attending and be an active part of Independence Center?

4. Is the applicant able to get to the Independence Center regularly?

5. Does the applicant pose a threat to the Independence Center's community?

6. If the applicant has a history of substance abuse, is (s)he sober or able to maintain sobriety 

    at the Independence Center and on any of the Independence Center's sponsored community 


Join Our Team



All positions at Independence Center are rewarding on a whole new level

Better pay, benefits, diversity    More autonomy, creativity    More fulfilling
Balanced work life   Flexible day hours   Business Casual Dress Code

Benefits Case Manager

 Essential Functions

This role is a full-time hybrid position responsible for the overall Quality Assurance of the organization’s clinical documentation by established policies and procedures and standards of accrediting organizations and all funding sources. This position is half clinical and half administrative. Responsible for requesting all authorizations for mental health services from insurance companies.  Applying for new pay sources and necessary credentialing for those companies.  The clinical responsibilities include assisting members with managing entitlements and other Adult Outpatient Services including but not limited to completing service needs/mental health assessments and treatment plans.



Demonstrate appropriate professionalism as well as a positive attitude in all dealings with members, staff, and other agencies.  Display dependability, initiative, and enthusiasm use tact and sensitivity in communicating effectively and respectfully with members, other staff, and other agencies. The individual is expected to learn, understand and practice Independence Center protocols, policies, language, and skills. 

Professional demeanor and strong communication skills are essential; this includes verbal, written, telephone, email, text, social media and other means of communication. This position requires the ability to work autonomously as well as part of a team.  The individual must be intrinsically motivated, flexible to shifts in priorities and adaptive to changing work requirements, including arriving to work on time, following leave request protocols and adhering to established work schedule.

Ability to function in a computer-oriented office, including working knowledge of relevant software. Is expected to maintain and improve job skills through training, education, seminars and other activities designed to promote best practices as they pertain to job duties.

Maintain and manage a service schedule that is documented in the computer-based information management program scheduler.

Participate effectually in all required training, team meetings, and in-services.

Prioritize assignments, makes decisions utilizing good judgment, meet productivity expectations and goals established for the position.

Establish and maintain a productive working relationship with supervisor.  Receive supervision on a regular basis.  Discuss goals and programming needs.  Seek help and information in problem resolution when needed. Become proficient in all duties assigned.

Quality Assurance

1.  Audit documentation and ensure it is completed in its entirety, request completion of incomplete documentation from a case manager and alert supervisor. 

2.  Consult with clinicians for clarifications of clinical data when ambiguous information is encountered, make necessary corrections or request updates from case manager.

3.  Track and follow up with case managers on incomplete documentation.

4.  Audit progress notes for accuracy, completion and timely submission, report any deficiencies to management. 

5.  Provide notification on the status of all documentation to case managers, their supervisors, and the Executive Director.  Provide weekly deficiency reports to management.

6.  Perform documentation reviews for behavioral health services billed through Rule 132 as a member of the Quality Assurance Committee.

7.  By goals established by the Quality Assurance Committee, complete reviews within established time frames, analyze results and prepare formal reports with findings and recommendations, report deficiencies to management staff and Quality Assurance Committee.

8.  Complete applications for new mental health service payers.

9.  Complete credentialing requirements of all pay sources.

10.  Utilization Management

a.  Initiate requests, oversee and track authorizations for preliminary and continuing services (pre/re-authorizations) with Medicaid, Medicare, and third-party insurance companies.

b.  Enter authorization requests and responses into billing system.

111.  Clinical Responsibilities

a.  Assist members with managing benefits including applying for public entitlements, managing spend downs, acting as a liaison between entitlement/benefit organizations such as social security, DHS, Public Aid, Insurance Providers, townships, etc. Provide community support to assist members with benefits in community settings.

b.  Provide adult outpatient services.  Conduct mental health assessments on members. Assist with placement with appropriate counselors and desired programming and recommendations for treatment. Participate in the treatment planning process with members of the Center. It is comprised of the following: treatment planning, treatment plan modification, treatment reviews, treatment summaries, safety plans and updates to the discharge plan. Provide community support services and assist members in achieving and maintaining rehabilitative, resiliency and recovery goals. Services provided include therapeutic interventions that facilitate illness self-management, skill building, identification and use of natural supports and use of community resources. Conduct individual, group and therapy/ counseling with members and their families; this will include facilitating the group, writing group curricula, maintaining the group. Coordinate and provide linkage and referrals to other community supports and services.  Advocate on behalf of members and make recommendations as needed.  Intervene and advocate with collateral sources, agencies, bureaucracies, facilities, and families on member’s behalf. Perform outreach and home visits by Center policy. Facilitate the orientation process.  This includes introductions of new and prospective members, explanation of the Center’s philosophy and tours. Provide crisis intervention when necessary.

c.  Provide transportation to members of the Independence Center following all transportation policies and protocols.

d.  Complete documentation, in Center’s timeframes, assessments, treatment plans, safety, and discharge plans, authorizations, progress notes, reports, incident reports, service interventions for services rendered and all other documentation required for the position.

12.  Provide for maintenance of confidentiality of member records and communications.

13.  Act as the agency’s Privacy Officer

a.      Develop/implement policies and procedures for HIPAA compliance.

b.      Handle administration of member’s record rights, receive/respond to complaints and provide information from member records.

14.  Participate in the fundraising activities of the Center as outlined by the Executive Director.

15.  Other duties may be assigned.


Additional Resources

Contact Us

Drop us a line!

Better yet, see us in person!

We love our customers, so feel free to visit during normal business hours.

Independence Center

2025 Washington Street, Waukegan, IL 60085, US

(847) 360-1020


Holiday hours may vary.